Mozilla Subscription Services | Privacy Notice

Mozilla VPN

Interaction data. Mozilla receives data about your interactions with Mozilla VPN. For example, we would be able to know things like if you’ve excluded any Apps from protection (but not which ones), in how many devices you are using your Mozilla VPN Subscription, and whether or not you’ve enabled the ads blocking feature. For a full review of our telemetry, you can learn more in VPN interaction data. We use Interaction data to improve performance and stability for our users, and to measure the Services’ performance.

In addition, to help understand the effectiveness of our marketing campaigns, Mozilla may receive your IP address in addition to campaign data and referral data like what ad campaigns you engaged with and your operating system, device type, device identifiers, and operating system version. Mozilla shares this with Adjust, but we do not share or store your IP address. Read the Adjust documentation.

Technical data. Across Subscription Services, your IP address is temporarily collected as part of our server logs for 90 days. For VPN, Mozilla also receives information about the installed version of your Mozilla VPN client software, and the devices they are installed on, including their operating systems and hardware configuration. We use Technical data to improve performance and stability for our users, and to measure the Services’ performance. In addition, our partner Sentry.io will receive technical data for error and performance monitoring purposes. Learn more at Sentry.io’s Privacy Policy.

Location data. Mozilla Subscription Services receives your IP address when you sign up for and use the service(s) and it is collected as part of our servers logs for 90 days; we use the IP address in order to approximate your location because Mozilla Subscription Services availability, pricing and offers may depend on your country. We also use it for fraud and abuse prevention purposes across our products.

Network data. When you activate Mozilla VPN, it will encrypt your internet traffic and send it to Mullvad. No logs of your network activity are maintained by either Mozilla nor our partner Mullvad when you're using the Mozilla VPN service. Learn more at Mullvad’s Privacy Policy.

Firefox Relay

Interaction data. Mozilla receives data about your interactions with the Services. For instance, when you log in and out and the preferences you set; learn more about Relay interaction data. We use Interaction data to improve performance and stability for our users, and to measure the Services’ performance.

In addition, to help understand the effectiveness of our marketing campaigns, Mozilla may receive your IP address in addition to campaign data and referral data like what ad campaigns you engaged with and your operating system, device type, device identifiers, and operating system version. Mozilla shares this with Adjust, but we do not share or store your IP address. Read the Adjust documentation.

Technical data. Mozilla receives basic information about the installed version of your Relay Add-on software, and the device they are installed on, including the operating system and hardware configuration. Across Subscription Services, your IP address is temporarily collected as part of our server logs for 90 days. We use technical data to improve performance and stability for our users, and to measure the Services’ performance.

Location data. Mozilla Subscription Services receive your IP address when you sign up for and use the service(s). We use the IP address in order to approximate your location because Mozilla Subscription Services availability, pricing and offers may depend on your country. We also use your IP address for fraud and abuse prevention purposes across our products.

Firefox Relay email messages. To send and forward your email messages from your masked email address(es) to your primary email address, Firefox Relay processes your email messages. We do not read or store the content of any of your messages. In the event that an email cannot be delivered to you, we will keep it on our servers and delete it after it has been delivered (in no event will we hold onto it for more than three days). If you use the feature to block promotional emails, the Service will check email headers to determine whether the email should be blocked.

Firefox Relay masks (and where you use them). Mozilla maintains a copy of your account information to provide the Service, in particular to associate your primary email address with your masked email address(es). If you create a custom mask, Mozilla stores it in order to forward emails to it. Mozilla stores the site where you created the mask, sites where you subsequently use the mask, and any labels associated with the mask in order to ensure that your masks are easily findable when you’re ready to use them. Learn how to enable and disable these features.

Firefox Relay phone calls and text messages. To send and forward your phone calls and text messages, Firefox Relay processes your phone number and text messages. We store a log of the phone numbers you’ve contacted through Relay in order to show your call and text logs, send text replies and block phone numbers. We do not monitor or store the content of phone calls you make through Firefox Relay.

Read the telemetry documentation for Firefox Relay. You can opt-out of telemetry collection by turning on the Do Not Track (DNT) feature in your browser.

Information we share. Firefox Relay shares information with third parties to provide the service to you. Mozilla has contracted with this company requiring them to protect your information. Here’s who we use to support Firefox Relay:

• Amazon Web Services. Amazon Web Services (AWS) is a cloud-computing platform. Firefox Relay uses AWS to receive emails sent to your masked email address(es) and to forward them to the primary email address associated with your Mozilla account. Only Mozilla knows the association between your primary email address and your masked email address(es).

• Twilio. Twilio receives your phone number, your phone mask, and the phone numbers that you exchange phone calls and text messages with. Twilio also receives the content of text messages you send and receive through Firefox Relay and Mozilla has set the Twilio service to delete its records of the text messages you send and receive through Firefox Relay after 7 days.