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Ad Operations Account Manager (Fixed-Term Contract)

at Mozilla Corporation
Strategy & Operations
Remote Germany

Apply Now

This is a 6-month Fixed Term Contract based in Germany.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company behind pioneering brands like Firefox, the privacy-minded web browser, and Pocket, the content discovery platform. More than 270 million people around the world use its products each month.

We’re looking for an organized and capable Account Manager with an Ad Operations background to help manage our ads business across Mozilla’s entire platform, while delivering excellent customer service to our brands and partners. 

On the Mozilla Ad Operations team, you’ll work directly with our Sales, Editorial, and Product Teams to manage and improve our advertising operations. You will be responsible for setting up and managing ad campaigns across our platform, and owning those campaigns from start to finish. You’ll also be the primary point person for all client inquiries, making recommendations on all aspects of the ad campaign. This includes modifying copy, pacing, targeting parameters, and analyzing ongoing campaign performance to make each campaign perform at its best during the entire time it runs across Mozilla.

You will work closely with the Sales team to see campaigns from planning to launch and be solely responsible for activation and post campaign activities. Our clients rely on the judgment of our Account Managers, and this role is crucial to the success of long-term client relationships and Mozilla’s ultimate revenue goals.

Come work with us and make a big impact.

What you’ll do:

  • Manage post-sales ad delivery and program operations
    • Manage ad trafficking and campaign optimization for direct sold media campaigns
    • Develop campaign performance reports for media campaigns 
    • Check daily reports and provide troubleshooting support for issues relating to campaign spend, performance, and creatives - collaborating with third-party vendors when necessary
    • Provide outstanding customer service through professional and attentive support to all internal and external client inquiries, including making recommendations on how to change ad copy, targeting, or pacing to set up the campaign to meet client-specific KPIs 
    • Internally, you will also provide recommendations to the product team on how to evolve the design of ads in Pocket and features to build in our ad-serving technology stack based on your synthesis of client feedback.
    • Join or lead campaign kick-off and check-in calls to establish campaign details and success metrics, and to discuss ongoing performance and optimization
  • Work with our tight-knit, collaborative team on RFPs by checking inventory and advising sellers on how to position Mozilla and create compelling campaign proposals
  • Review and approve brands and assets that will run on Mozilla surfaces, working closely with the Editorial team to make sure we are adhering to our content guidelines

What you already have:

  • 2-4 years of related work experience in client services, ad operations or sales support roles within the digital media industry
  • Bachelor’s Degree or equivalent experience
  • Strong analytical skills - using Excel to create reports and charts shouldn’t scare you
  • Ability to understand client needs, create relevant solutions, set accurate expectations and communicate meaningful details
  • Detailed knowledge of online media planning terms and processes
  • Detailed knowledge and understanding of native advertising and content marketing
  • Strong presentation development skills (PowerPoint, Keynote)
  • Dynamic, hard-working and highly organized approach
  • Excellent verbal and written communication skills
  • Self-starter that is well organized with good attention to detail
  • Great communication skills. You should be able to clearly communicate with clients to get them the information they need on a timely basis
  • Experience working with ad servers and direct sold ad campaigns

About Mozilla

Mozilla exists to ensure that the internet is a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity and inclusion

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.


Hiring Ranges:

Remote Germany
€28.000€32.000 EUR

Apply Now

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Why Mozilla?

At Mozilla, we’re serving humanity—by maintaining a safe, open internet—while also helping the individual humans employed here to reach their personal and professional goals. With a relatively small team serving hundreds of millions of people, a culture of exploration, and a commitment to mentorship, opportunities abound to learn and grow at Mozilla.

Our values drive our actions

  • Purpose is built into our work, with our mission driving every decision
  • We challenge assumptions, the status quo, ourselves, and each other
  • We are transparent: in our code, our business partnerships, and our everyday interactions
  • We seek out people from diverse backgrounds and with perspectives different from our own
  • We pair purpose with performance and put people ahead of profit

Our impact is global

  • 1000+ paid staff from over 30 countries
  • Thousands of volunteer contributors across six continents
  • 2 global offices: Berlin and Toronto
  • 9 coworking space locations: San Francisco, San Mateo, London, Paris, Portland, Tulsa, Vancouver, Chicago, and Bellevue
  • Hundreds of home offices globally

Our benefits are world-class

  • Flexible work environment (majority of Mozillians work remotely)
  • Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
  • Reimbursement for professional development (up to $3,000/year)
  • A work setup including the latest hardware and software of your choice