Manager, Enterprise Application Management

Mozilla IT is seeking an outstanding manager who will be responsible for leading the team that builds application integrations and automation, including but not limited to Google Workspace, Atlassian Suite, Slack and other enterprise applications. Someone who enjoys working with different teams and determining the best solution to address their needs and make them more successful. Someone who is passionate about learning and innovation, loves to experiment to find the best way to solve customers’ problems. You will evaluate the needs of a business and be part of a team responsible for reshaping the systems that meet those needs.

What you'll do:

• Provide leadership for assigned Application Engineer team members
• Set expectations, assign duties, delegate responsibilities and evaluate team activities
• Provide ongoing performance feedback, goal setting, and team development plans 
• Serve as a mentor to less experienced team members and assist experienced team members with delegation of work
• Improve processes for assessment, development, testing, documentation and other key processes related to application management
• Review and analyze applications to ensure efficiency and effectiveness and provide direction for application support
• Collaborate with team and business partners to determine application requirements based on new project priorities and/or system needs
• Assess, review and deploy SaaS applications to support processes and business needs
• Ability to conduct in-depth application analysis and troubleshooting
• Ability to lead discussions and collaborate across teams and partners to ensure comprehensive business solutions are implemented
• Participate in all aspects of internal projects: planning, implementation, testing, and deployment
• Be challenged with identifying innovative ideas and proof of concepts to deliver against the existing and future needs of our customers derived on a set of strong engineering principles

What you'll bring:

• At least 6 years’ experience in multifaceted technology roles to include proven experience in a leadership role
• Proven track record to lead, mentor and motivate team members to improve their potential and deliver high quality work
• Experience in programming languages (Python, Javascript, SQL etc.)
• Solid understanding of APIs (SOAP, REST, webhooks)
• Ability to define direction and communicate effectively with multiple levels of management
• Must demonstrate excellent communication skills, including strong listening skills, influence and leadership presence
• Effectively manage priorities to meet requirements and deadlines in a dynamic and fast paced environment, while working on different projects simultaneously
• Direct experience integrating business applications, including but not limited to Atlassian Suite (Jira, Confluence), Google Workspace and collaboration tools (Slack)

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: D

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Req ID: R2379