The support newsgroups are monitored by the support newsgroup moderator and his assistants (if any).
- Uncivil Posts
The first rule of the etiquette guidelines is to be civil. If they agree that a post contains a personal attack, they will immediately remove the post and (if possible) notify the poster by private e-mail.
- Off-Topic Posts and Other Etiquette Violations
If they agree that someone is regularly off-topic or repeatedly violates the etiquette guidelines in other ways, they will warn them by private e-mail (or in the newsgroup if the e-mail address cannot be determined). If they later agree that the behaviour has not changed, they will notify the person by e-mail (or newsgroup post, as above) and then start to cancel any and all infringing posts from that person, without warning or comment.
At least the first time round, an e-mailed assurance of reformation, plus a practical demonstration of one month in length (where the group feels the need to cancel no or very few posts), resets the process.
Currently, no non-spam messages are cancelled in other Mozilla newsgroups.